Intake Supervisor

Summary Statement:

It is the responsibility of the Intake Supervisor to ensure a full census at GHW/GHM. The Intake Supervisor will maintain relationships with referral sources, and maintain the waiting list for each inpatient program.

Duties and Responsibilities:

  • Act as the primary contact for referral agencies.
  • Collect the necessary information from referral sources to determine the potential for admission (biopsychosocial, physical w/bp, psych evaluation, and ASAM assessment).
  • Schedule and conduct phone interviews for all potential admissions.
  • Ensure that each potential admission meets the ASAM criteria for 2b level of care.
  • Document interviews and referrals made using appropriate forms.
  • Responsible for ensuring client funding is active prior to admission.
  • Monitors EVS system for potential admissions.
  • Input client data into database, maintaining an active waiting list.
  • Complete monthly reporting in QI database.
  • Communicate regularly with Clinical Directors.
  • Perform other duties as assigned.
  • Physical Requirements

  • Ability to sit for extended periods of time and occasionally light lifting.
  • Qualifications:

    Training or education in the areas of Case Management, Screening and Assessment, and ASAM criteria. Experience with customer service and therapeutic environment is mandatory.
    Must be familiar with drug and alcohol treatment programs. Must meet Pennsylvania Department of Drug and Alcohol Programs Staffing requirements which includes at least one of the following:

  • Master’s Degree or above with a major relating to human services (preferred).
  • Bachelor’s Degree with a major relating to human services and 1 year of clinical experience.
  • Associates Degree with a major relating to human services and 3 years of clinical experience.
  • Must complete all training as required by DDAP and CARF regulation.
  • A CAAC, CADC or CAADC is required or must be obtained within 1 year of employment.
  • Knowledge, Skills and Abilities:

  • Must be computer literate and able to work with most Microsoft products.
  • Knowledge of office procedures, methods and equipment including computers and associated equipment.
  • Operating various types of office equipment including facsimile machines, and photocopiers.
  • Able to handle multiple tasks at one time.
  • Flexibly adapt to a variety of work situations and interruptions.
  • Organize work for appropriate and timely completion.
  • Work independently in the absence of supervision.
  • Communicate clearly and concisely, both orally and in writing.
  • Knowledge of Protected Health Information, specifically understanding HIPAA Policies and how it relates to client information.